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5 Glossary

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Modified on 08/10/2013 12:00 PM by Linda Ferguson Categorized as Quality Handbook
A glossary of terms relating to quality and other terms used in the Quality Handbook.

AAVs: Annual Assessment Visits

CQC: Care Quality Commission http://www.cqc.org.uk/

CILIP: Chartered Institute of Library & Information Professionals http://www.cilip.org.uk

Customer: the existing users and potential users of a service i.e. an organisation’s whole workforce. This includes the “hard to reach” customers.

GMC: General Medical Council http://www.gmc-uk.org/

HCLU: Health Care Libraries Unit http://www.lihnn.nhs.uk/hclu/

HEE: Health Education England http://hee.nhs.uk/

HENW: Health Education North West http://nw.hee.nhs.uk/

HEFCE: Higher Education Funding Council for England http://www.hefce.ac.uk/

KIS: Key Information Sets

KPIs: Key Performance Indicators

LIHNN: Library and Information Health Network Northwest http://www.lihnn.nhs.uk

LKS: Library and knowledge services

LKSL: (HEE) Library and Knowledge Services Leads (was SHALL) http://www.libraryservices.nhs.uk/shall/

LQAF: Library Quality Assurance Framework http://www.libraryservices.nhs.uk/forlibrarystaff/lqaf/

MAP: Making Alignment a Priority for Health Libraries http://lihnn.whisinternet.org/wiki/MAP.MainPage.ashx

NHSLA: NHS Litigation Authority htpp://www.nhsla.com/home.htm

NSS: National Student survey http://www.thestudentsurvey.com/

NMC: Nursing and Midwifery Council htpp://www.nmc-uk.org/

PDSA: Plan, Do, Study, Act

QAA: Quality Assurance Agency for Higher Education http://www.qaa.ac.uk/Pages/default.aspx

SHALL: Strategic Health Authority Library Leads http://www.libraryservices.nhs.uk/

Stakeholder: the funders of the service and the customers of the service

User: a “customer” who chooses to access the library/knowledge service and makes use of some/all the services offered


Handbook navigation

Home Page      Section 1: Introduction      Section 2: Internal quality      Section 3: External quality      Section 4 Further reading

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