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4 Further reading

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Modified on 23/01/2014 04:07 PM by LindaFerguson Categorized as Quality Handbook
Below are listed a selection of articles and websites which look at quality in health libraries.


Angel, S. H. & Mackler, L. G. A benchmark instrument tested in women’s hospital libraries. Bulletin of the Medical Library Association, 1996, 84, 582–585.

Best Value and Better Performance in Libraries David Streatfield et al.

Booth, A. What is quality and how can we measure it? Shine 2003. Available at: http://www.shinelib.org.uk/cpd/journal/volume_43/what_is_quality_and_how_can_we_measure_it.

Brettle, A., Maden-Jenkins, M., Anderson, L., McNally, R., Pratchett, T., Tancock, J., Thornton, D. and Webb, A. (2011), Evaluating clinical librarian services: a systematic review. Health Information & Libraries Journal, 28: 3–22. doi: 10.1111/j.1471-1842.2010.00925.x

Campbell, K., Davis, A., McGowan, J. & Shorr, R. A postmerger hospital library collection survey and data analysis indicated better resource allocation and user satisfaction. Journal of the Canadian Health Libraries Association, 2004, 25, 29–38.

Cawthorne, J. E. Leading from the Middle of the Organization: an examination of shared leadership in Academic Libraries. The Journal of Academic Librarianship, 2010, 36, 151–157.

Cheng, G. Y. T. The use of benchmarking in improving the library service quality of devolved management. Journal of the Hong Kong Library Association, 1996, 18, 1–14.

Cundari, L. & Stutz, K. Enhancing library services: an exploration in meeting customer needs through total quality management. Special Libraries, 1995, 86, 188–194.

Fama, J., Berryman, D., Harger, N., Julian, P., Peterson, N., Spinner, M. & Varney, J. Inside outreach: a challenge for health sciences librarians. Journal of the Medical Library Association, 2005, 93, 327–337.

Foss, M., Buhler, A., Rhine, L. & Layton, B. HSCL Lib-QUAL+ 2004: from numbers and graphs to practical application. Medical Reference Services Quarterly, 2006, 25, 1–15.

Gluck, J. C. & Hassig, R. A. Raising the bar: the importance of hospital library standards in the continuing medical education accreditation process. Bulletin of the Medical Library Association, 2001, 89, 272–276.

Hadley, S. Health libraries week 2005 – Evaluation using an online survey tool. Health Information on the Internet, 2006, 50, 9.

Henry, B. Continuous quality improvement in the hospital library. Bulletin of the Medical Library Association, 1993, 81, 437–439.

Huntley, J. L. & Orrok, P. The hospital library profile as an evaluation mechanism. Bulletin of the Medical Library Association, 1970, 58, 403–414.

Lee, T. Exploring outcomes assessment: the AAHSL Lib-QUAL+ experience. Journal of Library Administration, 2004, 40, 49–58.

Leishman, J. Improving interlibrary loan quality through bench-marking: a case study from the Health Science Information Consortium of Toronto. Health Libraries Review, 1995, 12, 215–218.

Lyon, E. The questionnaire – a quality control method for online searching? Health Libraries Review, 1989, 6, 3–19.

Mi, M. & Gilbert, C. M. Needs assessment: prerequisite for service excellence. Journal of Hospital Librarianship, 2007, 7, 31–52.

Robinson, L. & Bawden, D. Evaluation of outreach services for primary care and mental health; assessing the impact. Health Information and Libraries Journal, 2007, 24, 57–66.

Urquhart, C. J. & Hepworth, J. B. Comparing and using assessment of the value of information to clinical decision making. Bulletin of the Medical Library Association, 1996, 84, 482–489.

Yeoman, A., Tyler, A., Urquhart, C. J. & Cooper, J. M. The management of health library outreach services: evaluation and reflection on lessons learned on the VIVOS project. Journal of the Medical Library Association, 2003, 91, 426–433.



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