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1 An introduction to quality in health libraries

Modified on 09/12/2013 09:29 AM by Victoria Treadway Categorized as Quality Handbook
In terms of quality, libraries are well versed in supporting quality initiatives of their home organisations through evidence based practice. The ability to demonstrate the service’s impact on organisational objectives and therefore the library’s value to the organisation can often be thought of as more of a challenge.

To be successful, there is a need for us to understand the wider agenda of the NHS and how our work helps to support the national quality standards and objectives adhered to by the organisations which we support. We also need to understand how we ourselves can monitor, benchmark and develop our own information services to ensure that quality is at the heart of what we do.

Delivery standards in the NHS are measured against the NHS Outcomes Framework. In the white paper Equity and Excellence: Liberating the NHS, the NHS Outcomes Framework is stated as being measured against three key domains:
  • the effectiveness of the treatment and care provided to patients
  • the safety of the treatment and care provided to patients
  • the broader experience patients have of the treatment and care they receive

At the time of writing this introduction, the current NHS Outcomes Framework now stands at five different quality domains.
Quality standards are designed to evolve and push us to continually look for new ways to improve our services. To meet these changing goals, it is important to keep up to date with the national standards and drivers of the organisation/s we support.
The MAP toolkit (Making Alignment a Priority for Health Libraries) has been created to help librarians gain this understanding and keep up to date with key drivers which influence our organisations.

The purpose of the Quality Handbook is to provide those employed in library and information services with an introduction to library and information service specific standards and drivers. It will look at the key topics of demonstrating improvement by benchmarking and impact evaluations, with tips and ideas on how this can be put in practice with your own service. It will also provide an overview of the quality mechanisms and reports expected of information services.

Handbook navigation

Home Page      Section 2: Internal quality      Section 3: External quality      Section 4: Further reading      Section 5: Glossary

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