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2 Internal quality programme

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Modified on 03/08/2012 08:51 AM by Linda Ferguson Categorized as Quality Handbook
A quality programme will outline how the library service intends to:

  • engage with stakeholders and customers
  • deliver good customer care
  • conform with national standards
  • collect and use data to develop performance indicators and service delivery standards
  • measure how well it is doing
  • review local standards and make required changes.

To explore specific elements of a quality programme please choose one of the following sections of the Quality Handbook:

2.1 Stakeholder and customer involvement

2.2 Standards and performance indicators

2.3 Collecting and using data

2.4 Measuring and reporting impact



Handbook navigation

Home Page      Section 1: Introduction      Section 3: External quality      Section 4: Further reading      Section 5 Glossary

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